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Adoriya Cranial Prosthesis Wig Specialist

Shipping Policy

Shipping Policy

DOMESTIC SHIPPING INFORMATION

Stock items ship within 2-4 business day if ordered by 4 p.m. (EST). Generally delivered in one week.



All Bespoke wigs are hand made and made to order.  Your wig or cranial prosthesis will ship within 12 weeks. Orders are processed same day if ordered by 4 p.m. (EST).  Once processing is complete, units undergo quality testing and generally delivered in 7-10 working days depending on order volume.



Custom Professionally cut and styled wigs and cranial prosthesis are cut and styled to order.  This in person service requires additional processing time, and are generally processed within one week. Please review applicable return guidelines for cut and styled wigs.



Please allow 5 additional days for wig modifications such as bleached knots, adjustable straps and attached combs.



Clearance items ship within 1 business day if ordered by 1:00 PM (EST).



Orders are shipped on business days, Monday through Friday. When an item is not in stock, we ship it as soon as it is available.  Bespoke wigs and cranial prosthesis orders generally ship within their estimated delivery times.

SIGNATURE CONFIRMATION REQUIRED


All orders are shipped insured with signature confirmation. Once you have received your tracking number and confirmation of shipment, please make arrangements to be home on the scheduled date of delivery or to retrieve the item from your local UPS facility or Post Office, For the protection of our customers, packages will only be shipped to the billing address associated with the credit card or to your confirmed PayPal address, as applicable. Please contact your card issuer or PayPal, as applicable, PRIOR to making a purchase if you require delivery to a different address.


IF YOUR ADDRESS DOES NOT MATCH, YOUR ORDER MAY BE AUTOMATICALLY CANCELED.



Any shipment that needs to be re-shipped due to customer supplying an incorrect address will be charged a separate fee. Free, when offered, shipping is not applicable to re-shipped or re-routed orders. WE WILL NOT WAIVE SIGNATURE SERVICE ON ORDERS OVER $75.


SHIPPING CARRIERS


We currently ship orders through FEDEX, UPS ,DHL,TNT and USPS. We have the right to change carriers at any time any we select the quickest option available.


Stock items ship from our factory in CHINA via UPS or FedEx,DHL,TNT depends on Countries.


SHIPPING COSTS

Shipping charges and delivery time estimates for all shipping methods will be automatically calculated when you enter your zip code on the product page, however these times may not take into account requested modifications so please allow additional time for special requests.


SATURDAY DELIVERY AND MORNING DELIVERY

You have the option of paying an additional $15 for Saturday delivery ,  If you need an item urgently, please call us call us 833-ADORIYA Monday-Friday between anytime so that we can confirm availability for Morning delivery.


SPLIT SHIPMENTS

Due to varying item availability and warehouse locations, your items may be shipped separately when you place an order for multiple items. We will not charge you extra for split shipments. The invoice you receive with your order will tell you which items have been shipped separately, and you can use Track Your Orders to see if the rest of your order is on its way. If your shipment(s) arrives and you still have questions about items missing from your order, please contact us and one of our Customer Service Associates will be happy to help you.


FREE SHIPPING & HANDLING

We currently offer free domestic shipping with applicable Adoriya memberships.


CUSTOMS FORMS

To expedite delivery, many orders are shipped factory direct. For customs purposes, we may mark hair as "Synthetic fibers" and undervalue the package so that our customers are not charged customs duties and VAT for orders delivered to the United States. This is done in accordance with applicable regulations from our shipping facility. Units are certified and guaranteed 100% human hair. We do not sell synthetic hair and the designation is strictly for purposes of importing.


TRACK YOUR ORDER

To track your order, please log into your account, or use the tracking link emailed to you. You can also email us at contactus@gracelacewigs.com  or call us 1–833-ADORIYA.


SHIPPING DELAYS OR LOST ORDERS

Please be advised that Adoriya assumes no responsibility for delays or lost orders. Once we assign the package to a carrier, the package is no longer in our control and becomes the carrier's responsibility. If your item is lost in transit, it will be replaced once a claim is placed with the carrier. We will be committed to helping you track orders and resolve any transit/lost matter.


BACK ORDERS

If a backorder occurs on your item(s), you will be placed on a priority waitlist. We will promptly ship item(s) upon arrival. In addition we will inform and update by email with the estimated arrival date. If backordered item(s) are not received in a reasonable length of time, please contact us; (833) ADORIYA or email contactus@adoriya.com

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